Simple. Fair. Human.
We genuinely want you to love every order you receive.
Whether you've ordered the wrong size, changed your mind, or something isn't quite right, we'll always do our best to make things right.
As an independent business built around compassion—for animals, people and the planet—we believe customer service should be just as thoughtful as the products we create.
Our goal isn't simply to process returns. It's to make sure every customer leaves feeling looked after.
At a Glance
↻Returns & Exchanges
30 Days from the date your order is delivered.
⏱Typical Processing Time
Within 5 business days of your
return arriving with us.
(During particularly busy periods or where printed-to-order replacements are required, processing may take up to 10 business days.)
✉Starting Your Return
Before sending anthing back please email us at - hello@viva-la-vegan.com.
📦Return Postage
If you've changed your mind, you'll need to cover the cost of returning the item.
We'll pay the postage for your replacement item.
Our full policy in detail
01 | Returns & Exchange Eligibility
If you've changed your mind or need a different size, you can return your item within 30 days of delivery.
To be eligible, your item must be:
✔ Unworn
✔ Unwashed
✔ In its original condition
✔ Free from make-up, deodorant marks, pet hair, stains or strong odours
✔ Returned with any original tags attached where applicable
We ask that you take reasonable care when trying items on. If an item comes back in a condition that prevents us from selling it to another customer, we may be unable to offer a refund or exchange.
02 | Starting Your Return
Getting started is easy.
Before sending anything back simply email us first info@viva-la-vegan.com.
Please include:
• Your full name
• Your order number
• Whether you'd like a refund or exchange
• A brief explanation if there's a problem with your item
We'll reply with everything you need, including the correct return address and instructions.
Please don't send items back without contacting us first, as this can delay your return.
For peace of mind, we also recommend using a tracked postal service, as we're unable to accept responsibility for parcels lost in transit.
03 | Return Postage
Changed your mind?
You'll be responsible for the cost of returning your item to us.
If you're exchanging for another size or colour, we'll cover the cost of sending the replacement back to you.
We've made a mistake?
If your item arrives faulty, damaged or you've received the wrong product, we'll put things right as quickly as possible.
We'll cover the reasonable cost of returning the item and offer whichever solution is most appropriate:
• A replacement
• An exchange
• Or a full refund
04 | Processing Your Return
Once your return reaches us, we'll inspect it and begin processing it.
We aim to complete most returns within 5 business days, although during busy periods or when printed-to-order replacements are required, it may take up to 15 business days.
If you're exchanging an item, delivery times will depend on the product you've selected.
Warehouse Stock
Items held in our own warehouse are usually dispatched very quickly.
Printed-to-Order Products
Some Viva La Vegan products are freshly printed after your order is placed.
If your replacement is one of these items, we'll arrange a new print with one of our trusted production partners before it's shipped directly to you.
05 | Refunds
Once your returned item has been received and approved, we'll issue your refund to your original payment method.
Most refunds are processed promptly, but your bank or card provider may take a few additional working days before the money
appears in your account.
We'll send you an email confirmation once everything has been completed.
06 | Our Printed-to-Order Promise
One of Viva La Vegan's core values is reducing waste.
Instead of manufacturing huge amounts of stock that may never be worn, many of our products are printed especially for you after you place your order.
It means less waste, less overproduction and a smaller environmental footprint.
Some retailers class printed-to-order clothing as non-returnable.
We don't.
If you're not happy, we want the opportunity to make it right.
The only thing we ask is that returned items meet the eligibility conditions above.
If you're unsure about sizing before ordering, get in touch—we're always happy to help you choose the best fit.
Choosing the right size first time helps
reduce unnecessary transport, ackaging and waste, making it better for everyone.
A Message From Us
Without our customers, there is no Viva La Vegan.
Every order helps us challenge outdated ideas about veganism and show that compassion, style and quality belong together.
If something hasn't gone to plan, please don't worry.
Give us the opportunity to put things right.
Most issues can be solved with a quick conversation, and we'd much rather have a happy customer than win an argument.
Thank you for supporting an independent
business.
It genuinely means the world to us.
Need Help?
Our Customer Happiness Team is always
here if you need us.
Whether you have a question before ordering,
need help with sizing, or would like to start a return, we'd love to hear from
you.
📧 hello@viva-la-vegan.com
Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.