Need alittle help?

We get it.

Buying clothes online should be exciting, not confusing.

We've put together answers to the questions we get asked most often. If you can't find what you're looking for, our team is always happy to help.

Email us at
info@viva-la-vegan.com

VIVA LA VEGAN

Who is Viva La Vegan?


We’re a 100% vegan‑owned independent brand, with 35 years of combined vegan living behind us.


Our clothing is made to spark onversations, challenge stereotypes, and wear your compassion proudly.


Since 2014, we’ve created ethical products rooted in vegan values — and we regularly support animal sanctuaries and grassroots vegan and animal activism organisations.

Are your products vegan?

Yes. We carefully select products that align with our vegan values.

We do not use animal-derived materials such as: leather, wool, silk, animal-based components.

We also work with suppliers who share our
commitment to more responsible production.

Where are your clothes made?

We only use garment suppliers who meet high standards for quality, ethics and sustainability.


Our blanks come from Stanley/Stella and Continental Clothing leaders in responsible materials and low‑impact manufacturing.

Every design we print uses vegan inks, and our screen printer is vegan too — keeping our production fully aligned with our values.

Are your products sustainable?

We believe sustainability is about making better choices, not claiming perfection.

We focus on:

✓ Better materials

✓ Responsible suppliers

✓ Reducing waste

✓ Producing many items only when they are needed

✓ Creating clothing designed to last

You can read more about our approach on our Responsibility page.

PRODUCTS & QUALITY

Are Viva La Vegan clothes good quality?

We believe clothing should be worn, loved and enjoyed for years.

That's why we choose quality garments designed for comfort, durability and everyday wear.

The most sustainable item is often the one you keep wearing.

Do you print your own clothing?


Viva La Vegan doesn’t print any garments in‑house. Instead, we work with specialist third‑party print partners who share our commitment to quality, ethics and responsible production.


They handle all printing for us, ensuring every item meets the standards our customers expect.

Are printed-to-order items different?


Printed‑to‑order means your garment is printed especially for you once your order is placed.


This allows us to avoid overproduction, cut down on excess stock and minimise waste — keeping things kinder to the planet.

Product Returns

What is your return policy?

We accept returns received within 30 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.

How do I make a return?

To start the return process, please email support@example.com and request a return label. When you receive the return label, fix it to the outside of the box and drop the package off at the pre-determined carrier (don't forget to request a shipping receipt!). Once the package arrives at our shipping facility, your funds (the value of the item(s) purchased and any tax applied) will typically be returned to the original form of payment within 5 business days, though this may vary depending on your banking institution.

Can I return a sale item?

Unfortunately, sale items are not eligible for return or exchange.

I've already opened my product. Can I exchange it?

In certain circumstances, and at the sole discretion of Standard Dose, opened products may be exchanged for store credit. Please note Standard Dose monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges at any point.

How do I return a gift I've received?

We're sorry you didn't love your gift! If the item was shipped directly to you, please send an email with your full name to support@example.com. If the item wasn't shipped to your home, please send an email to support@example.com and include the gift giver's full name and email address.

Can I have my shipping cost refunded?

Sorry, shipping charges are non-refundable.

When can I expect my refund?

Please allow two weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.

Gifts + Gift Cards

Can I add a gift message to my order?

Of course! You can easily add a gift message to your order at checkout. If you've already placed an order but it hasn't shipped yet, we may still be able to include a gift message. Please email support@example.com and we'll see what we can do.

Why hasn't my giftee received their digital gift card?

If your giftee hasn't received their digital gift card (and they've checked their spam or junk folder!) please email support@example.com with the order number and their email address so we can look into this.

Do gift cards expire?

Nope! Like good friends, Standard Dose gift cards are forever.

I lost my gift card! Can you look up my gift card number?

Oh no! We're sorry you can't find your gift card. Please email support@example.com with your full name and the email address it was sent to. We'll do our best to track it down!

Account

How do I sign into my account?

You can log into your existing account or create a new one right here.

I forgot my password. What can I do?

That's OK! Just select 'Forgot Password' on the login page and check your email for the reset instructions -- make sure to check your spam or junk folder! If you still need help, please email support@example.com

Sale + Discounts

Can I enter more than one discount code at checkout?

Sorry, we can only accept one discount code per order.

I shopped outside the sales period -- can I have the discount retroactively applied to my order?

To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period. To stay in the loop on future sales, sign up for email and SMS updates!

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@yourstore.com

Other inquiries? Let's chat.

Please email us at shop@yourstore.com